Installing, maintaining, and retiring these assets across any number
of sites all over the world
presents many challenges that, without an understanding of the local environment,
can be difficult to navigate.
At Redex, we utilize an experienced team of people that operate
with a global mindset on a daily basis. We understand the challenges of navigating local
customs and laws, overcoming language barriers, understanding monetary regulations, managing
currency conversions, and being sensitive to religious and cultural norms. We have the experience
to surmount these obstacles while delivering world-class services.
* Dispatch/Break-Fix
* Projects
* Global Staffing
* Global Data Center Support
Our Break-Fix Maintenance service is there for any unexpected issues you may have with
your hardware, which need a quick fix. REDEX IT Limited is a worldwide recognized break-fix
solution provider with the ability to support your business 24/7/365 across the globe.
We’re trusted to fix hardware quickly and easily, at a cost-efficient price for our customers.
Our break-fix services include:
* 24x7x365 coverage in over 180 countries
* No contractual minimums to ensure you get the specific services you require
* Fixed pricing based on skill set, criticality, and region
* Locate, qualify, and fully vet the appropriately skilled field technician for each break-fix event
* Deliverables collection and auditing
We help enterprises support complex IT infrastructures with our infrastructure management services and solutions. Our key objective here is to preserve the integrity of IT infrastructures and their components while ensuring their security and adaptability to changing business requirements.
Redex IT limited has the certified technical staff wherever and whenever you need to
upgrade every router in all of your stores, data centers, and warehouses or perform a
Windows upgrade, installations, and disposal to thousands of units in a short time frame,
we can handle it.
Our rollout services include:
* Large-scale projects
* Remote support desks
* Large deskside rollouts
* Ticket management
* Dedicated project admin and coordination team
* Transitioning from third party suppliers to platform services
No matter the size of your project, our project coordinators ensure that
each ticket is properly entered, scheduled, tracked, and closed out.
If issues arise, they manage the escalation process and upon completion,
they audit the ticket to ensure completeness of the information
* Field Technician Check-In / Check-Out
* Field Technician Remote Support
* Escalation Management
* Test & Turn Up
* Deliverables Collection & Auditing
No matter the depth or breadth of your dispatch, we locate, qualify, and fully vet
the appropriately skilled field technician for each event. Because of our very
specific vetting process, 96% of our dispatches result in a first-time visit success,
so you can be assured that you’ll be back up and doing business quickly.
We manage data centers and stand-alone data storages to maintain their well-balanced load and protection of stored data. As your business grows, it is crucial to upkeep and maintains your storage hardware and at Redex, we understand that the uptime of your technology is crucial to your operations and success. We provide storage maintenance services across the globe for industry-recognized OEMs which can ensure your storage is kept secure.
No matter the size of your project, our project coordinators ensure that each ticket is properly entered, scheduled, tracked, and closed out.
We help enterprises support complex IT infrastructures with our infrastructure management services and solutions.
Extensive IT support at the site from the nearest locations. we utilize an experienced team of people that operate with a global mindset on a daily basis.
Redex IT limited has the certified technical staff wherever and whenever you need to upgrade every router.
We manage data centers and stand-alone data storages to maintain their well-balanced load and protection of stored data..
Our Break-Fix Maintenance service is there for any unexpected issues you may have with your hardware, which need a quick fix.